Talisma is a global provider of Multi-channel CRM & Customer Interaction Management (CIM) solutions that enable sales, service, marketing, and contact center organizations to deliver exceptional customer service.
Talisma's solutions integrate the power of email, phone, chat, and self-service with a robust and mature customer interaction management Web services platform, comprehensive analytics, and system-wide knowledgebase.
Talisma's headquarters are in Bellevue, WA, with sales, services and development offices located in North America, Europe, and Asia-Pacific. Talisma has over 700 customers in 34 countries throughout North America, Europe, and Asia-Pacific. Talisma customers encompass a wide variety of industries including B2B eCommerce, call center, telecommunications, distribution, education, financial services, government, healthcare, Hi-Tech, fitness, hospitality, travel, legal, manufacturing, media, retail, service and support, transportation, utilities, and others. Talisma's global customers include Aetna, AOL, Aviva, Bank of America, Bellevue University, Canon, ChevronTexaco, Citibank, Coast Capital Savings, Daimler-Chrysler, Dell, DHL, HGTV, Intuit, Florida State University, Microsoft, MWB, Siemens, Sony, Sprint, TDK, T-Mobile, and the US Department of State. Talisma CIM enables companies to bridge the gap between the customer lifecycle events and organizational touch-points, leveraging integrated communication channels with intelligent business logic, a common knowledgebase, access into legacy systems, and advanced analytics.
Talisma's CIM suite improves customer satisfaction through self-service, assisted service, and proactive service offerings. The Talisma Enterprise Class Product Suite is built on Windows Platform using varied Microsoft Technologies including .Net.
http://www.ChetanaS.org
With more than 130 new customers and an 80 per cent growth in revenues, Talisma's 2006 results affirmed its leadership in the CIM market and clearly demonstrated the company's ability to plan, execute and exceed market expectations.
Going forward, Talisma is poised for exponential growth and here's a rare opportunity to be a part of a truly Global Organization.
Market Research Analyst - Trainee
Experience 0 - 1 years
Location Bangalore
As marketing associate, you will be involved in global marketing support for all regions of the Talisma business. You will perform audits and database / content research via web, email, or phone. You will be required to adapt and excel in a changing environment and learn different skills continuously. The position requires proficiency in multi-tasking, time management, and communication to deliver research of excellent quality and requires outstanding skills to develop market research deliverables, which reach or exceed current standards.
Summary of Key Responsibilities:
- Research companies as part of our prospecting process and audit their performance
- Responsible for meeting SLA set for the team, meet individual productivity, efficiency and quality targets
Desired Profile
- Graduate in Science / Commerce / Arts. Post Graduation is not required.
- Working knowledge of MS Office
- Familiarity in working in a Windows NT environment
- Ability to comprehend standard English V preferably American English
- Excellent oral and written communication skills. Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter.
- Ability to clearly understand the issue at hand
- Team player http://www.ChetanaS.org
- Good interpersonal skills (good listening skills, patient, action oriented)
- Must have a neutral accent
- Self-disciplined
- Learning and decision making capabilities
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